VIAIR® Corporation warrants this product to the end-user, when properly installed and under normal conditions of use, to be free from defects in workmanship and materials for a period of one year from the provided date of purchase for the original purchaser of the product. This warranty does not cover abuse, operation in a manner inconsistent with the product’s design, or damage resulting from exposure to the elements. If the defect is considered “under warranty”, VIAIR® will, at its option, repair or replace the product free of charge to the person who purchased the product.
VIAIR® Products obtained from unauthorized retailers are not covered by this limited warranty. Please be aware that there are some third-party seller, retailers and websites that claim to be authorized retailers of VIAIR® when they are not. Note that when you purchase from these unauthorized retailers, you are taking a risk, including a risk that these products are fake, used or defective, and this manufacture defect warranty will not apply. Therefore, when purchasing a product, it is important to check that the product is being shipped from and sold by an authorized retailer. Please contact us directly at 800-618-1994 or email email@example.com if you are uncertain about a purchase.
Post-Warranty Service Procedure:
If you require service after the warranty period has expired – you may opt to have your unit(s) serviced by VIAIR® Corporation. Each compressor must be assigned an RGA number for the return for repairs. A fee of $35 for each unit requiring inspection will be collected at the time that the RGA number is provided. Additionally, once the inspection is completed – the customer will be notified as to what is required to restore the compressor to acceptable performance levels. If a customer does not wish to complete repairs, the inspection fee is non-refundable. VIAIR® must receive payment for parts, labor and return freight before repairs are made. Freight charges for post-warranty inspection and/or repairs are the responsibility of the person requesting service.
Warranty Claim Process:
If you believe that you have a valid warranty claim:
1. Fax a copy of your original purchase receipt to (949) 585-0188 or email the receipt to firstname.lastname@example.org
In addition to your receipt you must include:
- Your Name
- Complete Mailing Address
- Telephone Number
- Description of the Problem
2. A VIAIR® representative will generate an RGA Number (Return Goods Authorization) using the information provided. The VIAIR® representative will contact you to issue the RGA number. The customer is required to ship the product to VIAIR® for warranty inspection to the address below:
Please Note: Any and all freight charges that may be incurred relating to the shipping of product(s) to VIAIR® for warranty concerns, are the sole responsibility of the customer seeking warranty consideration.
15 Edelman Irvine CA 92618
The RGA Number must be written clearly on the outside of the package that is shipped to VIAIR®. It is recommended to use packing material to protect the contents from damage during transit since the customer is responsible for any damage that occurs during shipping. Do not disassemble the product, as this will void your warranty.
3. After an inspection is conducted, if a valid manufacture’s defect is found, VIAIR® will repair or replace the product free of charge. If the product is found to contain no manufacturing or material defects, the retail customer will be contacted by VIAIR® and given the option to have the product returned as-is, or be repaired and returned at the customers’ expense.