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VIAIR Corporation Manufacturer Defect Warranty:
VIAIR Corporation warrants this product to the end-user, when properly
installed and under normal conditions of use, to be free from
defects in workmanship and materials for a period of one year from the provided date of
purchase for the original purchaser of the product.
This warranty does not
cover abuse, operation in a manner inconsistent with the product’s design,
or damage resulting from exposure to
the elements. If the defect is
considered “under warranty”, VIAIR will, at its option, repair or replace
the product free of charge to the person
who purchased the product.
Warranty Inspection Process:
If you believe that you have a valid warranty claim:
1. Fax a copy of your receipt to (949) 585-0188 or email the receipt to customerservice@viaircorp.com
The receipt must include:
- Your Name
- Complete Mailing Address
- Telephone Number
- Description of the Problem
2.
A VIAIR representative will generate an RGA Number (Return Goods
Authorization) using the information provided. The VIAIR representative
will contact you to issue the RGA number. The customer is required to ship
the product to VIAIR for warranty inspection to:
VIAIR Corporation
15 Edelman
Irvine CA 92618
The RGA Number must be written clearly on the
outside of the package that is shipped to VIAIR. It is recommended to use
packing material to protect the contents from damage during transit since
the customer is responsible for any damage that occurs during shipping.
Do not disassemble the product, as this will void your warranty.
3. After an inspection is conducted, if a valid manufacture's defect is
found, VIAIR will repair or replace the product free of charge. If the
product is found to contain no manufacturing or material defects, the
retail customer will be contacted by VIAIR and given the option to have the
product returned as-is, or be repaired and returned at the customers’
expense.
Post-Warranty Service Procedure:
If you require service after the warranty period has expired – you may opt
to have your unit(s) serviced by VIAIR Corporation. Each compressor must be
assigned an RGA number for the return for repairs. A fee of $20 for each
unit requiring inspection will be collected at the time that the RGA number
is provided. Additionally, once the inspection is completed – the customer
will be notified as to what is required to restore the compressor to
acceptable performance levels. If a customer does not wish to complete
repairs, the inspection fee is non-refundable. VIAIR must receive payment
for parts, labor and return freight before repairs are made. Freight charges
for post-warranty inspection and/or repairs are the responsibility of the
person requesting service.
Contact: customerservice@viaircorp.com |
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